Anderson Rattan (Woven) Furniture Information
Anderson is committed to produce the highest quality Rattan outdoor furniture.
Anderson furniture combines stylish designs with beautiful craftsmanship. All of our products are designed so that you can mix and match between sofas, loveseats, armchairs, dining chairs, swivel chairs, rocking chairs, benches and tables.
Rattan Furniture Information
Anderson honors the Limited Warranty to the original retail purchaser, to be free from the manufacturing defects. Anderson will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping cost from the retailer to and from Anderson or a repair center appointed by the Customer Service Department of Anderson at no charge to the original purchaser. After one year from the date of purchaser, the customer will be responsible for packing, and all the shipping and transportation costs. A 1-Year Limited Warranty is given to all frames used in upholstered chairs, love seats, sofas, ottomans, loungers, benches and tables for commercial use. However, a 2-Year Limited Warranty is given for residential use for the same products mentioned above.
What The Warranties Do not Cover
? Caused by abusive use
? Caused by lack of reasonable use or necessary care as well as maintenance
? Worn out and fading due to exposure to ocean air (when use at beach area)
? Normal fading of fabrics or upholstery materials
? Changes in wood color due to natural aging of the wood or sunlight exposure
? Break of table tops caused by umbrella
? Glass tabletops
? Cracking of tubing due to high pressure to water or freezing temperatures
? Wind damage
? Acts of Nature
Warranty and Proof of Purchase
Proof of purchase is required with the valid date of warranty only from the original buyer. Pictures or other proof may also be required to claim the warranty.
Limitation and Exceptions
These Limited Warranties provide coverage to the original purchaser and do not apply to rented uses. These Limited Warranties do not apply to any merchandise purchased “as is” or second-hand nor to any merchandise purchased at a distress sale, going-out-of business sale, or from a liquidator. All warranties, express and implied, cover only normal usage. No warranty, express or implied, applies to any condition resulting from misuse or abuse, or any condition resulting from incorrect or inadequate maintenance, cleaning, or care.
Under these Limited Warranties, the sole liability of Anderson is limited to repair, or at its option, replacement. Anderson will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Anderson at no charge to the original purchaser. After one year from the date of purchase, the purchaser will be responsible for labor, packing, and all shipping and transportation costs. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Anderson reserves the right to substitute materials of equal or better quality. Replacement fabrics may vary in color from the original due to dye lot differences.
The fabric warranties do not cover any damage or failure of the fabric where there is evidence of excessive soiling, improper cleaning, or chemical treatment with any protective coating by the dealer or consumer, and use of such treatment voids all warranties from both the fabric mill and Ashley Furniture Industries, Inc.
These Limited Warranties do not cover any damage to or failure of the finish resulting from alcohol or water damage, exposure to sunlight, household humidity, or incorrect application of chemical treatment or any protective coating by the dealer or consumer.
IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE OF THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED TO THE FOLLOWING DURATIONS: SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ANDERSON WITH RESPECT TO THE FURNITURE AND ITS PARTS OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. IN NO EVENT SHALL ANDERSON BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. IN NO EVENT SHALL ASHLEY FURNITURE INDUSTRIES, INC.’S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
If a problem should arise which you feel is covered by our Limited Warranties, contact the Anderson authorized retailer from whom you purchased your furniture. The original bill of sale and the product serial number are necessary for the fulfillment of the warranty. Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements. If necessary, the retailer will contact Anderson to establish service. If the problem can be easily corrected, Anderson will authorize the retailer to make those repairs. Anderson reserves the right to require defective parts be returned to the factory upon request.
Anderson is not responsible for scheduling or the cost of transporting your furniture from your home to the retailer or from the retailer to your home. You must make those arrangements with the retailer.
For more information or if you have questions, please contact us.
The Patio Port Team