Our Patio Port Quality Commitment
At Patio Port, our primary focus is quality. We guarantee that every product we sell will stand up to the supreme test — our customers' satisfaction.
Our 30 Day, One-Year, Two-Year, 10-Year, and 50-Year Guarantees let you put any Patio Port product to the test. If for any reason you are not satisfied, simply return it within 30 days and we'll replace it or refund the cost of the item (excluding Shipping and Processing fees). In addition, we will repair or replace any product within the Warranty Period we have explained on each of our product pages.
Any items that are monogrammed, customized or made-to-order cannot be returned or exchanged unless damaged or defective.
Holiday Order Return Information
Please note, holiday merchandise is subject to the following return policy: All Halloween merchandise must be returned within two weeks afrter Halloween; all Christmas merchandise must be returned within 30 days from the date of purchase.
All returned items must be in their original packaging and in the condition in which they were received. Please wrap your item carefully; package and ship it so that damage does not occur. Follow the return process instructions on the pack slip or visit our website for more information regarding returns.
See our Easy Returns instructions.