Our Manufacturers Guarantees and Warranties
We are authorized retailers for Anderson Teak, Anderson Collections, All Things Cedar, Warner Levitzson, Regal Teak, and VIFAH products.
Their Manufacturing Guarantees and Warranties can be found on these pages:
Warner Levitzson: http://www.patioport.com/About_Warner_Levitzson_Furniture
Anderson Teak: http://www.patioport.com/About_Our_Teak_Furniture
Anderson Collections: http://www.patioport.com/About_Our_Rattan_Furniture
All Things Cedar: http://www.allthingscedar.com/service.htm
Patio Port Exclusives: http://www.patioport.com/Patio_Port_Guarantee
Regal Teak: http://www.regalteak.com/mm5/merchant.mvc?Screen=WARRANTY&Store_Code=002
Our Patio Port 100% Satisfaction Guarantee
The products sold at Patio Port are guaranteed to satisfy! If you change your mind about your purchase from us or need to return it for any reason, please email us or call us at 989-873-4849 within 7 days of delivery for a RA Form.
We will make arrangements to exchange, replace, or accept your return and refund you the original amount of the purchase price less shipping.
Returns are subject to a 15% restocking fee and must be received in original packaging in new, unused, and undamaged condition. A return for refund does not come under our warranty conditions below, therefore you will be responsible for the cost of return shipping.
- Warranty Replacement:
If you recieve a defective item Patio Port (or its manufacturers) will, at their discression and expense replace any parts that are found defective within 15 days to two years of delivery (depending on the manufaturers warrantee). Patio Port must be notified by email with supporting pictures of defective item or part. Our warranty covers the replacement of any defective item or part, it does not cover a refund for a return. If you would like to cancel your order and return the product you will need to make arrangements to return the item to us as outlined in our returns policy above.
- Shipping Damage:
When receiving delivery of your shipment be sure to open each box and inspect the merchandise before accepting delivery. If you discover your merchandise is damaged refuse delivery or notate damage on shippers copy of freight bill. Then contact us and we will replace the item at no cost to you. If you decide to cancel your order, you will be responsible for returning the item to us as outlined in our returns policy above.
If you accept a damaged shipment without notating the damage on drivers waybill you must notify us by email within 3 days with supporting photos of the damaged product and photos of all internal and external packaging. We will replace your product free of charge however the freight company will not rebate your shipping costs. Therefore you may be required to pay for freight charges involved with shipping the replacement to you.
In the event you would like to cancel the order you will need to make arrangements to return the item to us as outlined in our returns policy above.
How to Return a Product For Exchange or Refund:
- Request a return authorization number (RA number) below.
- Once you receive your (RA Form), print it out and attach a copy to the outside of each package being returned.
- Repackage (if needed) and ship back to us through the shipping method of your choice.
- All returns must be accompanied by the RA Form and must be shipped prepaid to the warehouse stated on the RA Form
- Any shipments returning without this documentation will be refused and no amount will be refunded.
- If returning for an exchange we will ship a replacement to you at no charge.
To Request a Return Authorization Number
Please email us with the following:
- Your Name
- Order Number
- Telephone Number
- Item Returning
- Reason for Return (refund or replacement)
- Number of Packages.
- All products must be returned in original factory condition, including all packaging materials, inserts, hardware packs and manuals. Open box items will be inspected and are subject to an additional restocking fee if any of the above components are not found in good order.
Coverage for insurance, brokerage, duties on returned items is the responsibility of the shipper. A product that has been shipped back to us in used/damaged condition will be refused or may be subject to an additonal restocking fee. When making a return we will provide a credit for the price of the merchandise excluding the shipping charges.
If the product was on special promotion, the purchase price of the product less the shipping charges incurred will be refunded. No returns will be authorized beyond (15) days after receipt of merchandise. After15 days the item will be treated as under Warranty. No returns will be authorized for fully and permanently assembled furniture unless they were originally shipped fully assembled.
Be it noted that the liability of Patio Port is limited to and will not exceed the replacement price of your purchase. Patio Port will not be held liable for any special, incidental or consequential, damage or injury resulting from the possession, use, misuse or loss of the merchandise manufactured and or sold either directly or indirectly through Patio Port including our regular and custom ordered manufactured products, wholesale items, or products made by other companies and sold through our manufacturers.